/etc/asterisk/agents.conf is in asterisk-config 1:11.7.0~dfsg-1ubuntu1.
This file is owned by root:root, with mode 0o640.
The actual contents of the file can be viewed below.
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; Agent configuration
;
[general]
[agents]
;
; Define maxlogintries to allow agent to try max logins before
; failed.
; default to 3
;
;maxlogintries=5
;
;
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
;autologoff=15
;
; Define autologoffunavail to have agents automatically logged
; out when the extension that they are at returns a CHANUNAVAIL
; status when a call is attempted to be sent there.
; Default is "no".
;
;autologoffunavail=yes
;
; Define ackcall to require a DTMF acknowledgement when
; a logged-in agent receives a call. Default is "no".
; Use the acceptdtmf option to configure what DTMF key
; press should be used to acknowledge the call. The
; default is '#'.
;
;ackcall=no
;acceptdtmf=#
;
; Define endcall to allow an agent to hangup a call with a
; DTMF keypress. Default is "yes". Use the enddtmf option to
; configure which DTMF key will end a call. The default is
; '*'.
;
;endcall=yes
;enddtmf=*
;
; Define wrapuptime. This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
;
;wrapuptime=5000
;
; Define the default musiconhold for agents
; musiconhold => music_class
;
;musiconhold => default
;
; Define the default good bye sound file for agents
; default to vm-goodbye
;
;goodbye => goodbye_file
;
; Define updatecdr. This is whether or not to change the source
; channel in the CDR record for this call to agent/agent_id so
; that we know which agent generates the call
;
;updatecdr=no
;
; Group memberships for agents (may change in mid-file)
;
;group=3
;group=1,2
;group=
;
; --------------------------------------------------
; This section is devoted to recording agent's calls
; The keywords are global to the chan_agent channel driver
;
; Enable recording calls addressed to agents. It's turned off by default.
;recordagentcalls=yes
;
; The format to be used to record the calls: wav, gsm, wav49.
; By default its "wav".
;recordformat=gsm
;
; The text to be added to the name of the recording. Allows forming a url link.
;urlprefix=http://localhost/calls/
;
; The optional directory to save the conversations in. The default is
; /var/spool/asterisk/monitor
;savecallsin=/var/calls
;
; An optional custom beep sound file to play to always-connected agents.
;custom_beep=beep
;
; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows
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