request-tracker4 4.4.2-2 / usr / bin / rt-crontool-4

#!/usr/bin/perl
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use strict;
use warnings;
use Carp;

# fix lib paths, some may be relative
BEGIN { # BEGIN RT CMD BOILERPLATE
    require File::Spec;
    require Cwd;
    my @libs = ("/usr/share/request-tracker4/lib", "/usr/local/share/request-tracker4/lib");
    my $bin_path;

    for my $lib (@libs) {
        unless ( File::Spec->file_name_is_absolute($lib) ) {
            $bin_path ||= ( File::Spec->splitpath(Cwd::abs_path(__FILE__)) )[1];
            $lib = File::Spec->catfile( $bin_path, File::Spec->updir, $lib );
        }
        unshift @INC, $lib;
    }

}

use RT;

use Getopt::Long;

use RT::Interface::CLI qw(GetCurrentUser loc);

my ( $search, $condition, $actions, $search_arg, $condition_arg, $actions_arg,
     $template, $template_id, $transaction, $transaction_type, $help, $log, $verbose );
GetOptions(
    "search=s"           => \$search,
    "search-arg=s"       => \$search_arg,
    "condition=s"        => \$condition,
    "condition-arg=s"    => \$condition_arg,
    "action-arg=s@"      => \$actions_arg,
    "action=s@"          => \$actions,
    "template=s"         => \$template,
    "template-id=s"      => \$template_id,
    "transaction=s"      => \$transaction,
    "transaction-type=s" => \$transaction_type,
    "log=s"              => \$log,
    "verbose|v"          => \$verbose,
    "help"               => \$help,
);

# Load the config file
RT::LoadConfig();

# adjust logging to the screen according to options
RT->Config->Set( LogToSTDERR => $log ) if $log;

#Connect to the database and get RT::SystemUser and RT::Nobody loaded
RT::Init();

require RT::Tickets;
require RT::Template;

#Get the current user all loaded
my $CurrentUser = GetCurrentUser();

# show help even if there is no current user
help() if $help;

unless ( $CurrentUser->Id ) {
    print loc("No RT user found. Please consult your RT administrator.") . "\n";
    exit(1);
}

help() unless $search && $actions;

$transaction = lc( $transaction||'' );
if ( $transaction && $transaction !~ /^(first|all|last)$/i ) {
    print STDERR loc("--transaction argument could be only 'first', 'last' or 'all'");
    exit 1;
}

if ( $template && $template_id ) {
    print STDERR loc("--template-id is deprecated argument and can not be used with --template");
    exit 1;
}
elsif ( $template_id ) {
# don't warn
    $template = $template_id;
}

# We _must_ have a search object
load_module($search);
for my $action (@$actions) {
    load_module($action);
}
load_module($condition) if ($condition);

my $void_scrip = RT::Scrip->new( $CurrentUser );
my $void_scrip_action = RT::ScripAction->new( $CurrentUser );

#At the appointed time:

#find a bunch of tickets
my $tickets = RT::Tickets->new($CurrentUser);
$search  = $search->new(
    TicketsObj  => $tickets,
    Argument    => $search_arg,
    CurrentUser => $CurrentUser
);
$search->Prepare();

#for each ticket we've found
while ( my $ticket = $tickets->Next() ) {
    print $ticket->Id() . ":\n" if ($verbose);

    my $template_obj = get_template( $ticket );

    if ( $transaction ) {
        my $txns = get_transactions($ticket);
        my $found = 0;
        while ( my $txn = $txns->Next ) {
            print "\t".loc("Using transaction #[_1]...", $txn->id)."\n"
                if $verbose;
            process($ticket, $txn, $template_obj);
            $found = 1;
        }
        print "\t".loc("Couldn't find suitable transaction, skipping")."\n"
            if $verbose && !$found;
    } else {
        print "\t".loc("Processing without transaction, some conditions and actions may fail. Consider using --transaction argument")."\n"
            if $verbose;

        process($ticket, undef, $template_obj);
    }
}

sub process {
    my $ticket = shift;
    my $transaction = shift;
    my $template_obj = shift;

    # perform some more advanced check
    if ($condition) {
        my $condition_obj = $condition->new(
            TransactionObj => $transaction,
            TicketObj      => $ticket,
            ScripObj       => $void_scrip,
            TemplateObj    => $template_obj,
            Argument       => $condition_arg,
            CurrentUser    => $CurrentUser,
        );

        # if the condition doesn't apply, get out of here

        return unless $condition_obj->IsApplicable;
        print "\t".loc("Condition matches...")."\n" if $verbose;
    }

    my $i = 0;
    for my $action (@$actions) {

        # Given the current index of the actions array, see
        # if there is still a corresponding element in the
        # actions_arg array. If so, then use that argument,
        # else use undef.
        my $action_argument = ($i <= $#$actions_arg) ? $actions_arg->[$i] : undef;
        $i++;

        # When running multiple actions, reload the template object each time
        # to avoid re-using previous values for To, Cc, Bcc, etc.
        my $action_template_obj = get_template( $ticket );

        # prepare our action
        my $action_obj = $action->new(
            TicketObj      => $ticket,
            TransactionObj => $transaction,
            TemplateObj    => $action_template_obj,
            Argument       => $action_argument,
            ScripObj       => $void_scrip,
            ScripActionObj => $void_scrip_action,
            CurrentUser    => $CurrentUser,
        );

        # if our preparation failed, move onto the next action
        next unless $action_obj->Prepare;
        print "\t".loc("Action prepared...")."\n" if $verbose;

        # commit our action.
        next unless $action_obj->Commit;
        print "\t".loc("Action committed.")."\n" if $verbose;
    }
}

# =head2 get_transactions
# 
# Takes ticket and returns L<RT::Transactions> object with transactions
# of the ticket according to command line arguments C<--transaction>
# and <--transaction-type>.
# 
# =cut

sub get_transactions {
    my $ticket = shift;
    my $txns = $ticket->Transactions;
    my $order = $transaction eq 'last'? 'DESC': 'ASC';
    $txns->OrderByCols(
        { FIELD => 'Created', ORDER => $order },
        { FIELD => 'id', ORDER => $order },
    );
    if ( $transaction_type ) {
        $transaction_type =~ s/^\s+//;
        $transaction_type =~ s/\s+$//;
        foreach my $type ( split /\s*,\s*/, $transaction_type ) {
            $txns->Limit( FIELD => 'Type', VALUE => $type, ENTRYAGGREGATOR => 'OR' );
        }
    }
    $txns->RowsPerPage(1) unless $transaction eq 'all';
    return $txns;
}

# =head2 get_template
# 
# Takes a ticket and returns a template according to command line options.
# 
# =cut

sub get_template {
    my $ticket = shift;
    return undef unless $template;

    unless ( $template =~ /\D/ ) {
        # by id
        my $template_obj = RT::Template->new( RT->SystemUser );
        $template_obj->Load( $template );
        die "Failed to load template '$template'"
            unless $template_obj->id;
        return $template_obj;
    }

    my $queue = $ticket->Queue;

    my $res = RT::Template->new( RT->SystemUser );
    $res->LoadQueueTemplate( Queue => $queue, Name => $template );
    unless ( $res->id ) {
        $res->LoadGlobalTemplate( $template );
        die "Failed to load template '$template', either for queue #$queue or global"
            unless $res->id;
    }
    return $res;
}


# =head2 load_module
# 
# Loads a perl module, dying nicely if it can't find it.
# 
# =cut

sub load_module {
    my $modname = shift;
    unless ($modname->require) {
        my $error = $@;
        die loc( "Failed to load module [_1]. ([_2])", $modname, $error );
    }

}


sub help {

    print loc( "[_1] is a tool to act on tickets from an external scheduling tool, such as cron.", $0 )
      . "\n";
    print loc("It takes several arguments:") . "\n\n";

    print "        "
      . loc( "[_1] - Specify the search module you want to use", "--search" )
      . "\n";
    print "        "
      . loc( "[_1] - An argument to pass to [_2]", "--search-arg", "--search" )
      . "\n";

    print "        "
      . loc( "[_1] - Specify the condition module you want to use", "--condition" )
      . "\n";
    print "        "
      . loc( "[_1] - An argument to pass to [_2]", "--condition-arg", "--condition" )
      . "\n";
    print "        "
      . loc( "[_1] - Specify the action module you want to use. This option may be repeated to apply multiple actions to found tickets.", "--action" )
      . "\n";
    print "        "
      . loc( "[_1] - An argument to pass to [_2]. This option may be repeated to pass corresponding arguments to multiple calls of [_2].", "--action-arg", "--action" )
      . "\n";
    print "        "
      . loc( "[_1] - Specify name or id of template(s) you want to use", "--template" )
      . "\n";
    print "        "
      . loc( "[_1] - Specify if you want to use either 'first', 'last' or 'all' transactions", "--transaction" )
      . "\n";
    print "        "
      . loc( "[_1] - Specify the comma separated list of transactions' types you want to use", "--transaction-type" )
      . "\n";
    print "        "
      . loc( "[_1] - Adjust LogToSTDERR config option", "--log" ) . "\n";
    print "        "
      . loc( "[_1] - Output status updates to STDOUT", "--verbose" ) . "\n";
    print "\n";
    print "\n";
    print loc("Security:")."\n";
    print loc("This tool allows the user to run arbitrary perl modules from within RT.")." ". 
        loc("If this tool were setgid, a hostile local user could use this tool to gain administrative access to RT.")." ".
        loc("It is incredibly important that nonprivileged users not be allowed to run this tool."). " " . 
        loc("It is suggested that you create a non-privileged unix user with the correct group membership and RT access to run this tool.")."\n";
    print "\n";
    print loc("Example:");
    print "\n";
    print " "
      . loc( "The following command will find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:"
      )
      . "\n\n";

    print " bin/rt-crontool \\\n";
    print "  --search RT::Search::ActiveTicketsInQueue  --search-arg general \\\n";
    print "  --condition RT::Condition::Overdue \\\n";
    print "  --action RT::Action::SetPriority --action-arg 99 \\\n";
    print "  --verbose\n";

    print "\n";
    print loc("Escalate tickets"). "\n";
    print " bin/rt-crontool \\\n";
    print "  --search RT::Search::ActiveTicketsInQueue  --search-arg general \\\n";
    print"  --action RT::Action::EscalatePriority\n";

    exit(0);
}

__END__

=head1 NAME

rt-crontool - a tool to act on tickets from an external scheduling tool

=head1 SYNOPSIS

    # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:
    rt-crontool \
      --search RT::Search::ActiveTicketsInQueue  --search-arg general \
      --condition RT::Condition::Overdue \
      --action RT::Action::SetPriority --action-arg 99 \
      --verbose

    # Escalate tickets
      rt-crontool \
        --search RT::Search::ActiveTicketsInQueue  --search-arg general \
        --action RT::Action::EscalatePriority

=head1 DESCRIPTION

This script is a tool to act on tickets from an external scheduling tool, such
as cron.

Security:

This tool allows the user to run arbitrary perl modules from within RT. If
this tool were setgid, a hostile local user could use this tool to gain
administrative access to RT. It is incredibly important that nonprivileged
users not be allowed to run this tool. It is suggested that you create a
non-privileged unix user with the correct group membership and RT access to
run this tool.


=head1 OPTIONS

=over

=item search 

Specify the search module you want to use

=item search-arg 

An argument to pass to --search

=item condition

Specify the condition module you want to use

=item condition-arg

An argument to pass to --condition

=item action 

Specify the action module you want to use. This option may be repeated to apply multiple actions to found tickets.

=item action-arg

An argument to pass to --action. This option may be repeated to pass corresponding arguments to multiple calls of --action.

=item template

Specify name or id of template(s) you want to use

=item transaction

Specify if you want to use either 'first', 'last' or 'all' transactions


=item transaction-type

Specify the comma separated list of transactions' types you want to use

=item log

Adjust LogToSTDERR config option

=item verbose

Output status updates to STDOUT

=back